Order Processing
When does my order ship?
All orders are processed and shipped from our location in Greenville, SC. Please allow 2–3 business days for order processing before shipment.
Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order is on its way.
Peak Season Notice: During the fall Nutcracker season (October – December), processing times may extend to 3–5 business days due to high order volume. We appreciate your patience and will always do our best to get your charms to you in time for the show.
Shipping Options
Domestic Shipping (United States)
| Method |
Estimated Delivery |
Cost |
| Standard Shipping |
5–7 business days |
Calculated at checkout |
| Priority Shipping |
2–3 business days |
Calculated at checkout |
| Express Shipping |
1–2 business days |
Calculated at checkout |
Note: Delivery estimates begin after your order has been processed and handed off to the carrier. Nutcracker Jewelry is not responsible for carrier delays once a package is in transit.
Fundraiser Orders
How do fundraiser orders ship?
For schools and studios running a Nutcracker Jewelry fundraiser, all orders are shipped as a single batch directly to your studio or designated coordinator address. Here's how it works:
- 1 Your organization collects orders and submits a completed order form to us.
- 2 We process and fulfill the full batch order from our facility in Greenville, SC.
- 3 Your batch ships to the coordinator address provided on your order form.
- 4 Your school distributes individual orders to families at pickup.
Tip: We recommend submitting your fundraiser order at least 3–4 weeks before your distribution date to allow time for processing and shipping — especially during peak Nutcracker season.
Returns & Exchanges
Return & exchange policy
We want you to be completely happy with your Nutcracker Jewelry purchase. If something isn't right, we're here to help.
- Returns are accepted within 30 days of delivery for items in original, unworn condition.
- Items must be in their original packaging and free of damage to qualify for a return.
- Exchanges for a different charm character are welcome within 30 days — subject to availability.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
- Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Fundraiser Orders: Because fundraiser orders are placed on behalf of families through a school or studio, returns on individual items within a batch order must be coordinated through your school's fundraiser coordinator. Please contact us directly if you have concerns about a specific item.
Damaged or Incorrect Items
What if something arrived wrong or damaged?
We take great care in packaging every order, but if your item arrived damaged, defective, or is not what you ordered, we will make it right at no cost to you.
Please contact us within 7 days of delivery with the following information:
- Your order number or the name used to place the order
- A brief description of the issue
- A photo of the item and packaging, if damaged
We will arrange a replacement or full refund as quickly as possible. Reach us by email at nutcrackerjewelry@gmail.com or by phone at (864) 297-6786.