Returns Policy
Returns postmarked within 14 days and accompanied by their original invoice are accepted for a full refund to the original payment or an Incentives credit based on the invoice price. Custom products are non-refundable, and all sales are final. Contact us at sales@nutcrackerjewelry to begin the return process within 14 days of the original purchase.
Shipping
Products are shipped within 3 to 5 business days once your order is received. Custom products vary and may take up to 3 weeks for processing. Please note that orders are processed on business days only. Orders are shipped via USPS Priority Mail with insurance.